Privacy Policy

Information We May Collect

Information may be collected when you voluntarily provide it to us or when it is generated through your use of the website.

Information provided by you

• Name and contact information.
• Email address and mobile number.
• Billing and shipping address.
• Account information where an account is created.
• Order and transaction-related information.
• Product, return, replacement, refund or customer-support communications.
• Information submitted through forms available on the website.

Information generated through website use

• Browser, device and technical information.
• IP address and general connection information.
• Pages viewed and interactions with the website.
• Cookies and similar technologies where used.

How Information May Be Used

Information collected through DigiaAstha may be used for purposes connected with operating the website and fulfilling customer requests, including:

• Processing and managing orders.
• Providing order-related information.
• Arranging delivery and shipment-related services.
• Processing returns, replacements, cancellations or refunds where applicable.
• Maintaining customer accounts and order history.
• Responding to questions, requests or complaints.
• Maintaining website security and preventing unauthorized or abusive activity.
• Improving website functionality and customer experience.
• Maintaining business and transaction records.
• Meeting applicable legal, regulatory, accounting or compliance requirements.

Order and Delivery Information

When an order is placed through DigiaAstha, we may process information required to manage that order, including the customer’s name, contact details, billing information, delivery address, ordered products, order number and order status.

Information reasonably required for delivery may be provided to logistics, courier, shipping or fulfilment service providers involved in completing the customer’s order.

Payment Information

Payments made through the website may be processed through third-party payment service providers. Payment providers may collect and process payment information according to their own terms and privacy practices.

DigiaAstha may receive transaction-related information such as payment status, transaction reference, payment method information or other information necessary to confirm and manage an order.

Sharing of Information

Information may be shared with third parties where reasonably required to operate the website, complete transactions, fulfil orders or provide requested services.

These parties may include:

• Payment processing service providers.
• Courier, logistics and delivery partners.
• Website hosting and technology service providers.
• Communication and email service providers.
• Professional, accounting or compliance service providers where reasonably required.
• Government authorities, regulators, courts or law-enforcement bodies where disclosure is required under applicable law or lawful process.

Cookies and Similar Technologies

DigiaAstha may use cookies and similar technologies to support website functionality, remember user preferences, maintain shopping sessions, understand website usage and improve performance.

Browser settings may allow users to restrict or delete cookies. Disabling certain cookies may affect features or functionality available on the website.

Customer Accounts

Where customer account functionality is available, users are responsible for maintaining the confidentiality of their account credentials and for taking reasonable precautions to prevent unauthorized access to their account.

Account information may be used to provide access to order history, customer information and other account-related features available through the website.

Data Security

Reasonable administrative, technical and operational measures may be used to protect information handled through the website against unauthorized access, misuse, alteration, disclosure or loss.

However, no internet transmission, electronic storage system or online service can be guaranteed to be completely secure in every circumstance.

Data Retention

Information may be retained for as long as reasonably required to process orders, maintain transaction records, handle customer requests, resolve disputes, maintain website security and satisfy applicable legal, accounting or regulatory requirements.

Retention periods may therefore differ depending on the type of information and the purpose for which it is maintained.

Communications

Contact information provided by customers may be used to send communications connected with orders, payments, account activity, delivery, returns, refunds, customer support or other transactions initiated through DigiaAstha.

Where promotional or marketing communications are provided, available preferences or unsubscribe mechanisms may be used to manage such communications.

Third-Party Websites and Services

DigiaAstha may interact with or link to third-party websites, payment providers, logistics providers or other external services. These third parties may maintain their own privacy policies and practices.

Information submitted directly to a third-party service is subject to that service provider’s applicable privacy terms and practices.

Children’s Privacy

The website is intended for individuals who are legally capable of entering into online purchase transactions or who use the website with appropriate parent or guardian involvement where required.

Your Information and Requests

Subject to applicable requirements, customers may contact DigiaAstha regarding personal information associated with their account, orders or communications.

Where reasonably necessary, we may request information to verify the identity of the person making a request before acting on it.

Legal and Regulatory Requirements

Information may be processed, retained or disclosed where reasonably necessary to comply with applicable legal obligations, regulatory requirements, lawful requests, court orders or proceedings, or to protect the legitimate rights and interests of the company, customers and other affected persons.

Changes to This Privacy Policy

This Privacy Policy may be updated when necessary to reflect changes to DigiaAstha’s website, business operations, services, technology or applicable requirements.

The latest version will be made available on this page with an updated revision date where appropriate.