Refund &
Cancellation Policy

Customer Order Cancellation

A customer may request cancellation of an order before the order has been dispatched.

To request cancellation, contact DigiaAstha as soon as possible and provide the Order ID or other information reasonably required to identify the order.

How to Request Cancellation

A cancellation request should include sufficient information to identify the relevant order.

Please provide:

• Order ID or order number.
• Customer name used while placing the order.
• Registered mobile number or email address.
• Product or products to be cancelled.
• Reason for requesting cancellation.

Cancellation by DigiaAstha

In certain circumstances, DigiaAstha may be unable to process or fulfil an order.

An order may be cancelled where reasonably necessary because of circumstances including:

• The ordered product becomes unavailable.
• Payment is unsuccessful or cannot be confirmed.
• Incorrect or incomplete order information prevents fulfilment.
• The delivery information provided is invalid or insufficient for processing the order.
• An obvious pricing or technical error affects the transaction.
• Duplicate orders or duplicate transactions require correction.
• Fraudulent or unauthorized activity is reasonably suspected.
• Other circumstances make fulfilment of the order reasonably impossible.

Where DigiaAstha cancels an eligible prepaid order after payment has been successfully received, the applicable amount paid for the cancelled order or item will be refunded.

Refund Eligibility

A refund may be processed where the circumstances of the order qualify for a refund under this policy, the Return Policy or applicable law.

Examples may include:

• An eligible prepaid order is cancelled before dispatch.
• DigiaAstha cancels an order after successfully receiving payment.
• An approved return qualifies for a refund.
• An ordered product cannot be supplied.
• A wrong, damaged, defective or materially misdescribed product qualifies for refund after review.
• A payment-related issue results in an eligible duplicate payment.
• Payment is successfully received but the corresponding order is not successfully created or confirmed and the transaction requires reconciliation.

Refund for Approved Returns

Where a product is returned under the DigiaAstha Return Policy and the return is approved after applicable verification, a refund may be processed instead of a replacement where a refund is the applicable resolution.

Eligibility for the underlying return remains subject to the Return Policy and the circumstances of the order.

Refund Method

Prepaid Orders

Where technically possible, an approved refund for an online prepaid transaction will be processed back through the original payment method used for the transaction.

This may include the applicable card, UPI, bank account, wallet or other payment method through which the original payment was processed.

Cash on Delivery Orders

Where a refund is approved for an eligible order originally paid using Cash on Delivery and an electronic refund is required, the customer may be asked to provide suitable bank or UPI details for the refund.

Customers are responsible for providing accurate refund details when requested.

Refund Amount

The amount refunded will depend on the approved cancellation, return or transaction issue.

For a fully approved prepaid cancellation before dispatch, the amount actually paid for the cancelled order or cancelled items will be considered for refund.

Where only part of an order is cancelled or returned, the refund will relate to the eligible item or items rather than unrelated products in the same order.

Any applicable treatment of shipping charges, discounts or other order-level adjustments will depend on the circumstances of the transaction and the amount actually paid.

Refund Processing

An eligible refund is initiated after the cancellation, return or payment-related request has been approved and any required verification has been completed.

After DigiaAstha initiates the refund, the time required for the amount to appear in the customer’s account may depend on the bank, card issuer, UPI provider, wallet provider, payment gateway or other payment service involved in the original transaction.

Failed or Pending Payments

A payment attempt may occasionally fail, remain pending or appear debited even though an order has not been successfully confirmed.

If your account has been debited but the order has not been successfully created or confirmed, please first check your DigiaAstha order status and payment records.

If assistance is still required, contact DigiaAstha and provide the relevant payment reference along with your contact information.

Information that may help review the transaction includes:

• Customer name.
• Registered mobile number or email address.
• Transaction reference or payment reference.
• Payment date and amount.
• Order ID, if an order was generated.

Duplicate Payment

If the same order has been charged more than once, contact DigiaAstha with the relevant order and transaction information.

After the transactions are verified, an eligible duplicate payment may be refunded through the applicable payment process.

Discounts and Promotional Adjustments

Where an order was purchased using a discount, coupon or other price adjustment, any eligible refund is based on the amount actually paid for the applicable transaction or item.

A discount or promotional benefit that did not represent money actually paid by the customer is not separately converted into cash as part of the refund.

Replacement and Refund

Where a customer selects and receives an approved replacement as the resolution for a product issue, a separate refund for the same product and same claim will not normally be processed.

If an approved replacement cannot be fulfilled because the applicable product is unavailable, the available refund resolution may be provided.

Incorrect Refund Information

Where DigiaAstha requests bank, UPI or other refund information from a customer, the customer is responsible for checking that the information provided is accurate.

Incorrect account, UPI or other payment information may delay or prevent successful processing of the refund.

Refund Verification

DigiaAstha may request reasonable information necessary to verify a cancellation, return, transaction or refund request before processing it.

This may include verification of the customer, order, payment, product, return status or transaction reference.

A request may be reviewed further where the information provided does not correspond with DigiaAstha’s order or payment records.

Fraudulent or Duplicate Claims

Refund requests involving suspected fraud, duplicate claims, altered evidence, unauthorized transactions or misuse may be subject to further verification.

DigiaAstha may decline a request where the claim is determined to be fraudulent or where a refund for the same approved transaction has already been completed.

Chargebacks and Payment Disputes

If you believe there is an issue with a DigiaAstha payment or refund, you may contact DigiaAstha support with the relevant order and transaction details so that the matter can be reviewed.

If a payment dispute or chargeback has already been raised with a bank or payment provider, additional verification may be required to avoid processing duplicate resolutions for the same transaction.

Consumer Rights

This policy describes DigiaAstha’s cancellation and refund process. It is not intended to exclude, limit or waive any consumer right or remedy that cannot lawfully be excluded under applicable law.

Where applicable law provides a customer with a remedy relating to defective, incorrect, misdescribed or otherwise non-conforming goods, such rights continue to apply.

Changes to This Policy

DigiaAstha may update this Refund & Cancellation Policy where reasonably necessary to reflect changes to website processes, business operations or applicable requirements.

The current version will be made available on this page together with the applicable updated date.