Return Policy
This Return Policy explains the conditions and process for requesting a return or replacement for eligible products purchased from DigiaAstha.
Eligible return requests should be raised within 7 days from the date of delivery.
This policy applies to eligible products purchased through DigiaAstha.
Return-related requests can be submitted using the official contact details below.
At DigiaAstha, operated by DIGIAASTHA CONSULTANCY PRIVATE LIMITED, we want customers to receive the product they ordered in the expected condition.
If an eligible product needs to be returned or replaced, customers should contact DigiaAstha within the return period stated in this policy.
This policy applies to products purchased directly through https://digiaastha.in.
Return Window
Eligible products may be requested for return or replacement within 7 days from the date of delivery.
The return request should be submitted within this period together with the relevant order details and the reason for the request.
The return period begins from the date on which the product is recorded as delivered to the customer.
When a Return or Replacement May Be Requested
A return or replacement request may be submitted within the applicable return period for eligible products in situations including:
- A different product was delivered from the product ordered.
- The product arrived damaged.
- The product has a manufacturing defect.
- The received product is materially different from the product description associated with the order.
- A size issue exists where the purchased product was offered with selectable size options.
- The delivered product is incomplete or an included component of the ordered product is missing.
Product Condition for Returns
Unless the return is being requested because the product was received damaged or defective, an eligible product should be returned in substantially the same condition in which it was received.
The product should not have been used beyond what is reasonably necessary to inspect it.
Clothing should not have been washed, cleaned or altered before return.
Original product tags and labels should remain attached wherever originally supplied.
All pieces, accessories or components supplied with the product should be returned together.
Sarees
Sarees returned under this policy should be unused, unwashed and unaltered, with original tags and all components supplied with the product.
Where a Saree is supplied with an attached, unstitched or separate blouse piece or another included component, the complete product should be returned together.
A Saree that has been stitched, cut, altered, washed or materially used after delivery may not qualify for a standard return unless the request relates to a defect or another right available under applicable law.
Kurta Sets
A Kurta Set should be returned with all pieces that were supplied as part of the ordered set.
The product should remain unused, unwashed, unaltered and should retain the original tags and labels wherever supplied.
If the return request relates to size, the item should not have been stitched, resized, altered or otherwise modified by the customer.
Products That May Not Qualify for a Standard Return
A standard return may be declined where the condition of the returned product prevents it from qualifying under this policy.
Examples include:
- Products damaged after delivery due to customer handling or misuse.
- Products that have been washed or cleaned.
- Products that have been worn beyond reasonable inspection.
- Products that have been stitched, cut, resized or otherwise altered after delivery.
- Products returned with missing pieces or components.
- Products from which original tags or labels have been removed without a valid reason connected with a defect or delivery issue.
- Products showing stains, odour, perfume, cosmetic marks or other signs of use arising after delivery.
These condition-based exclusions are not intended to remove rights available where a product was supplied defective, damaged, incorrect or otherwise subject to rights available under applicable law.
How to Request a Return
To request a return or replacement, contact DigiaAstha using the official support information provided in this policy.
Please provide:
- Order ID or order number.
- Name used while placing the order.
- Registered email address or mobile number.
- Product for which the return is requested.
- Reason for the return or replacement request.
- Photographs or other information where reasonably required to review a damaged, defective, incorrect or incomplete product request.
Return Process
Once a return request is received, the information provided will be reviewed and return instructions will be communicated where the request is eligible.
Contact DigiaAstha within the applicable return period.
Order and product information will be reviewed.
Follow the return or collection instructions provided.
The returned product will be checked before the request is completed.
Return Pickup and Shipping
Where return collection is available for the customer’s location and return request, DigiaAstha may provide collection instructions.
Where collection is not available, DigiaAstha support may provide appropriate instructions for returning the eligible product.
Customers should not send a product to an address without first receiving return instructions from DigiaAstha.
Inspection of Returned Products
Returned products may be inspected after they are received to confirm the product, order information, reason for return and condition of the item.
The return, replacement or refund will be handled according to the outcome of this review and the circumstances of the request.
Replacement
Where a replacement is approved, the replacement product will be subject to availability.
If the same product, size or applicable variation is unavailable, DigiaAstha may communicate the available resolution, including a refund where applicable.
Refund After an Approved Return
Where a returned product is approved for a refund, the refund will be processed according to the payment method and applicable transaction process.
The time required for the refunded amount to appear in the customer’s account may also depend on the bank, payment provider or payment method used for the original transaction.
Refund-related matters are also subject to the Refund & Cancellation Policy available on DigiaAstha.
Damaged or Defective Product
If a product is received damaged or defective, please contact DigiaAstha within the return period and provide the relevant order details.
Images or other reasonable supporting information may be requested to help verify the condition in which the product was received.
Customers should retain the product, packaging, tags and supplied components until the request has been reviewed and return instructions have been provided.
Wrong or Incomplete Product
If the product delivered is different from the product ordered, or if an included part of the ordered product is missing, please contact DigiaAstha with the order details and relevant information.
After verification, the request will be handled through the applicable return, replacement or refund process.
Return Request Verification
DigiaAstha may request reasonable information required to verify an order, product or return request before approving a return, replacement or refund.
A return request may be declined where the information provided does not correspond with the applicable order, where the item does not meet the conditions of this policy, or where the request is found to involve misuse or fraudulent activity.
Statutory Consumer Rights
This Return Policy sets out DigiaAstha’s operational return process and is not intended to exclude or restrict any right or remedy that a consumer may have under applicable law.
Where applicable law provides a customer with a right relating to defective, incorrect, misdescribed or otherwise non-conforming goods, those rights continue to apply.
Changes to This Return Policy
DigiaAstha may update this Return Policy when reasonably necessary to reflect changes to business operations, website processes or applicable requirements.
The current version of the policy will be published on this page together with the applicable updated date.
Return & Grievance Support
For a return, replacement or product-related concern, contact DigiaAstha using the details below and include your Order ID where applicable.