Shipping Policy

Order Processing

After an order is successfully placed through DigiaAstha, the order information may be reviewed and processed before dispatch.

Processing may include confirmation of the ordered product, availability, delivery information and applicable payment status.

An order is considered dispatched after it has been handed over for shipment or otherwise marked as dispatched in the applicable order records.

Shipping Process

The general shipping process for an eligible physical order may include the following stages:

Delivery Locations

Delivery is subject to serviceability at the shipping address entered by the customer.

An address may be unavailable for delivery if suitable logistics service is not available for that location or if operational restrictions prevent shipment.

Where an order cannot be fulfilled because the delivery location is not serviceable, DigiaAstha may contact the customer or cancel the affected order as appropriate.

Where an eligible prepaid order is cancelled because it cannot be delivered, the applicable refund will be handled under the Refund & Cancellation Policy.

Delivery Time

Delivery time can vary according to the delivery location, order processing, logistics availability, transit conditions and other circumstances affecting the shipment.

Where a delivery estimate is provided during the purchase process, through order information or through shipment tracking, it should be treated as an estimated delivery period rather than an absolute guarantee.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address when placing an order.

Delivery information should include, where applicable:

• Recipient name.
• Complete house, building or flat information.
• Street, locality or area information.
• City and State.
• Correct postal or PIN code.
• Active mobile number.
• Any other information reasonably required for delivery.

Incorrect or Incomplete Address

An incorrect, incomplete or outdated delivery address may delay delivery or prevent successful delivery of an order.

If you notice an error in your delivery address, contact DigiaAstha as soon as possible with your Order ID and corrected information.

An address change cannot be guaranteed once an order has entered processing or has been dispatched.

Dispatch and Tracking Information

Where shipment or tracking information is available for an order, it may be communicated through the website or through the contact information associated with the order.

Customers may also use the Order Tracking section available on DigiaAstha where applicable.

Tracking information may take some time to reflect updated movement after a shipment has first been created or handed over for delivery.

Shipping Charges

Any shipping or delivery charge applicable to an order will form part of the applicable order information where such a charge applies.

The customer should review the total amount displayed for the order before completing the purchase.

Delivery Attempts

Delivery may require the recipient or another person available at the delivery address to receive the shipment.

The delivery service may attempt to contact the recipient using the mobile number associated with the order where necessary for delivery.

If delivery cannot be completed, further action may depend on the logistics provider, destination and reason for failed delivery.

Failed or Undeliverable Shipments

A shipment may become undeliverable because of circumstances including:

• Incorrect or incomplete address.
• Incorrect PIN code.
• Recipient being unavailable.
• Unable to contact the recipient.
• Delivery location being inaccessible or unserviceable.
• Recipient declining delivery.
• Other delivery or logistics-related circumstances.

If a shipment is returned without successful delivery, the order will be reviewed according to the circumstances of the failed delivery.

Shipping Delays

Delivery may sometimes be delayed by circumstances occurring during processing or transit.

Examples may include:

• Transportation disruptions.
• Weather conditions.
• Local delivery restrictions.
• High shipment volumes.
• Public holidays or non-operational days.
• Address or contact verification requirements.
• Logistics service interruptions.
• Events outside reasonable operational control.

Where a shipment appears unusually delayed, customers may contact DigiaAstha with the relevant Order ID for assistance.

Multiple Products in One Order

Where an order contains more than one product, the products may be delivered together or, where operationally necessary, in separate shipments.

Separate shipments relating to the same order may have different shipment or delivery updates.

Damaged or Tampered Shipment

If a shipment appears materially damaged or tampered with when received, customers should retain the product, packaging and available shipment information and contact DigiaAstha.

Photographs or other reasonable information may be requested to review the condition in which the package or product was received.

Product-related return, replacement or refund eligibility will be handled under the applicable Return Policy and Refund & Cancellation Policy.

Wrong or Incomplete Delivery

If the delivered product is different from the product ordered, or a component forming part of the ordered product is missing, contact DigiaAstha with the relevant order information.

The matter will be reviewed and handled through the applicable replacement, return or refund process.

Shipment Showing Delivered but Not Received

If tracking or order information indicates that an order has been delivered but you have not received it, first check whether the shipment was received by another person available at the delivery address.

If the shipment still cannot be located, contact DigiaAstha with the Order ID and relevant delivery information so the matter can be reviewed.

Lost Shipment

If a shipment is confirmed as lost during transit, DigiaAstha will review the affected order and provide the applicable resolution.

Depending on the circumstances and product availability, this may involve replacement or refund of the affected eligible order or item.

Cancellation Before Dispatch

Customers wishing to cancel an order should submit the cancellation request before the order has been dispatched.

Cancellation requests are governed by the DigiaAstha Refund & Cancellation Policy and remain subject to the actual processing and dispatch status of the order.

Returns After Delivery

Once an order has been delivered, any eligible request involving a damaged, defective, incorrect, incomplete or otherwise return-eligible product should be submitted according to the DigiaAstha Return Policy.

Refunds arising from approved returns are handled according to the Refund & Cancellation Policy.

Customer Responsibilities

To assist with successful delivery, customers should:

Consumer Rights

This Shipping Policy describes DigiaAstha’s operational shipping and delivery process.

Nothing in this policy is intended to exclude, limit or waive any consumer right or remedy that cannot lawfully be excluded under applicable law.

Changes to This Shipping Policy

DigiaAstha may update this Shipping Policy where reasonably necessary to reflect changes to shipping processes, logistics arrangements, website operations or applicable requirements.

The current version will be made available on this page together with its applicable updated date.